Compliments and Complaints
Broadsound Coastal Care is committed to providing quality Service and welcomes and encourages clients to provide feedback on the support services we provide. At times we may ask clients to complete a satisfaction survey. This assists us to better meet client’s needs and to plan for the future.
If a client has a compliment or a complaint about a staff member or if a client is unhappy with any of the services provided or uncomfortable with the Support Worker who visits, please contact the Broadsound Coastal Care Office immediately so the Operational Manager can address the situation and arrange a change of staff if necessary.
All complaints and feedback are treated confidentially and will not affect the quality of support received or any other dealings the client has with Broadsound Coastal Care.